How can we help?

For an order or account issue, send a private support request from your account. It keeps the request and our response together.

Can’t sign in?

Email help@flygearexchange.com from the address associated with your account. Include what happened and any error message. Replies may come from grayson@flyhdg360.com.

Questions about an order

Include the order reference and a short description of the issue. Keep item photos, packaging, tracking details, and your conversation with the seller. Contacting support does not automatically cancel an order or issue a refund.

Report a listing

Use “Report this listing” on the item page. If you cannot access your account, email the listing link and explain your concern.

Keep your information safe

Do not email passwords, login codes, payment card numbers, bank details, or identity documents. Support cannot take payments by email.

FlyGearExchange is in early access. Checkout is not live. We do not promise a response time yet.